Godfrey Crowe, 84, is a full-time carer for his wife, Cynthia, 81, who has Alzheimer's disease.
They live in north Maidenhead where he once ran a bed-and-breakfast business and she worked as a district nurse.
By Christine O'Hare of Maidenhead and Windsor CAB
January brings an avalanche of queries to Citizens Advice about faulty or unsatisfactory items. New legislation gives consumers greater protection and now covers digital music, films, games