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Chairman of Healthwatch Slough says Wexham Park Hospital is ‘falling short of acceptable’

Hannah Crouch

Hannah Crouch

Chairman of Healthwatch Slough says Wexham Park Hospital is ‘falling short of acceptable’

The quality of care at Wexham Park Hospital is ‘still falling far short of acceptable’ according to the chairman of Healthwatch Slough.

Colin Pill, of Montgomery Place, was admitted to the hospital in Wexham Road in November and then again in February following breathing problems and then a urine infection.

Following his experience, the chairman decided to publish a report, called ‘Four beds in time’, which lists 13 issues Colin noticed during his time at the hospital.

This included shortage of nursing staff on wards and a lack of care.

Colin said: “Part of my role as chairman of the board of Healthwatch Slough is to make sure that the people of Slough are made aware that the quality of care in our health service is still falling far short of acceptable.”

In February, the hospital, which is run by the Frimley Health NHS Foundation Trust, was rated as ‘good’ by the Care Quality Commission.

Though Colin states the formation of the trust, which saw Frimley Park Hospital merging with Wexham Park and Heatherwood Hospitals, has had a positive impact on the way Wexham Park is run, he believes there is still more work to be done to the ‘quality of care’.

Healthwatch Slough is an organisation run by volunteers which gathers people’s views on health and care services in the borough and helps ensure changes are made.

It is invited to a number of events by the trust but Colin wants more conversations to be had between the two.

He added: “We are not penalising the trust but it should be listening to what we are saying and working to improve the situation at the hospital.

“We do not want to give them grief but be a critical friend.

“Healthwatch Slough offers experience through the patient’s eyes which is important.”

By coming forward and speaking publicly about his experiences, Colin is hoping this will spark confidence in others to do the same.

He added: “I hope it will encourage other Slough residents to contact Healthwatch Slough about your experience, however good or bad so that we can raise your concerns to improve the pathway with your next experience and for the trust’s learning curve to continue.”

A spokesman from Frimley Health NHS Foundation Trust said: "We are very grateful to Mr Pill for raising these concerns, which have been discussed directly with him during a meeting with the director and deputy directors of nursing at his home. 

“We always welcome feedback about the services we provide to ensure we improve the experience of our patients.  These issues have been shared with the appropriate individuals and actions taken where required.

“Frimley Health NHS Foundation Trust also meets regularly and works collaboratively with all the local healthwatch organisations and clinical commissioning groups for specific projects to improve patient care."

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